Before requesting an exchange or return, please review our Return Policy, where you will find all conditions, deadlines and your rights in detail.

Products that cannot be returned

Personalised or made-to-order products manufactured to your specifications cannot be returned, as their return is not possible under Article 16(c) of GEO no. 34/2014. For all other products, you benefit from the 14-day right of withdrawal, under the conditions described below.

How to initiate your request

You have two options, whichever you prefer. Either one is sufficient to exercise your right of withdrawal.

Option 1. Through your customer account

1. Log in to your customer account using the e-mail address you used to place the order. You will receive a secure 6-digit code at that address.
2. In the Orders section, access the order in question and select the items for which you are requesting an exchange or return.
3. If you wish to make an exchange, mention the desired product in the notes field. Exchanges are currently available only for orders within Romania.

If you no longer have access to the e-mail address used when placing the order, you can contact us at contact@miapeculiar.com so we can process your request manually.

Option 2. Using the standard withdrawal form

You are not required to use your customer account. You can complete the standard withdrawal form below and send it to us by e-mail at contact@miapeculiar.com. Alternatively, you may withdraw through any other unequivocal statement clearly expressing your decision to withdraw.

Standard withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

What happens after you submit your request

After you submit your request, you receive an acknowledgement of receipt by e-mail immediately. Your request is registered by our Customer Care team, who will send you the return instructions within no more than 2 business days.

After notifying us of your decision to withdraw, you have 14 calendar days to ship the product back to us. The deadline is considered met if you hand the parcel to the courier before the 14 days expire.

Upon receipt, the product is inspected to determine whether it shows signs of use beyond simple trying on, or damage that diminishes its value. This inspection does not condition your right of withdrawal; it may only result in a proportionate reduction of the refunded amount, under the conditions described in the Return Policy. You will be informed in writing of the refunded amount and the reason for any reduction.

Costs

The cost of the return is borne by you. The initial delivery cost is refunded if you exercise your right of withdrawal, under the conditions set out in the Return Policy. For international orders, customs duties and VAT paid on delivery cannot be refunded.

Contact

For any questions regarding returns or exchanges, our Customer Care team is available at contact@miapeculiar.com or by phone at +40 721 422 856, Monday - Friday, 9:00 - 18:00 (EET).