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Return Policy

RETURNS & EXCHANGES

Not happy with your order? No worries—we’re here to assist you.

If your purchase isn’t quite what you expected, you have 14 days from the date of receipt to return it.

We offer returns and  refund via your original payment method.

RETURN CONDITIONS

To ensure a smooth return process, please make sure your item(s) meet the following criteria:

  • Items must be in new, unused condition, with all original tags and packaging intact, including our security tag.

  • We cannot accept returns for clothing that has been worn or used.

  • Items worn for press, styling, or photoshoots are strictly non-returnable.

  • Original shipping fees are non-refundable.

  • Mia Peculiar reserves the right to refuse returns that do not meet our policy requirements.

 

 

RETURNS OR EXCHANGES – ROMANIA

  1. fill out the RETURN FORM here.

  2. If you wish to exchange an item, please indicate this in the Exchange section of the form. (Exchanges are currently available for orders within Romania only.)

  3. Pack the item(s) securely in the original box

  4. Ship your return using any courier of your choice. If you opt to use our Cargus shipping account, a €4 fee will be deducted from your refund.

 

 

RETURNS – INTERNATIONAL ORDERS

  1. Complete the online Return Form.

  2. Place the item(s) back in the original box, along with your receipt and the completed return form.

  3. Attach your Return Label to the outside of the box. Ensure it is clearly visible for the courier to scan.

  4. Arrange a pickup with GLS (for European orders) or DHL (for other international orders) using the account details provided on the Return Label.

 

 

RETURN ADDRESS

FULFILO SRL
Nicolae Balcescu 41A
105600 Campina, România
Contact: +40 721 422 856

 

 

EXCHANGES

At this time, exchanges are available only for orders within Romania.

For international orders, you can place a new order for the desired item while initiating a return for the original one. Refunds for returned items will be processed within 14 business days from the date we receive them.

If you need assistance, our customer care team is happy to help, at contact@miapeculiar.com

 

 

REFUNDS

Once your return is received and approved by our quality control team, refunds will be issued via the original payment method within 7 business days (excluding original shipping costs).

For orders within Romania, if you used our Cargus shipping account, a €4 fee will be deducted from your refund.

For international returns, the following shipping costs will be deducted:

  • Europe (GLS): €10

  • USA: $27

  • Asia: €25

  • Australia & Rest of the World: €30

Custom duties and VAT paid upon delivery are non-refundable.

 

 

NON-REFUNDABLE COSTS

  • Original shipping fees are non-refundable.

  • Any customs duties or taxes paid upon receiving the order cannot be reimbursed.

For any questions, feel free to reach out to our support team—we’re here to help!